Policies

ORDERS
Orders may be placed on this website, or by phone: 1.800.745.9239
We process your online order within 2 business days.
Upon placing an order, you will receive an email confirming the details. Once the order has shipped, a second email with shipping details will be sent to you.
Order Inquiries: customerservice@chicbydesigncollections.com

SHIPPING
We ship via UPS ground within the contiguous United States.
Expedited shipping is available at additional cost.
We do not ship to PO boxes.

Shipping Timetable
'Business Day' is Monday-Friday
UPS Ground 3-5 business days
UPS Next Day Air 1 business day
UPS 2nd Day Air 2 business days
UPS 3 Day Select 3 business days

Rates are determined on an individual order basis. You will have the ability to review the shipping rate on your order before you place your final order.

PAYMENTS
We accept Visa and Mastercard and American Express.
California residents will have sales tax automatically added to their order.

INSPECTION
Inspect your items immediately upon receipt. Damage claims must be reported within 2 days of receipt in order to process a claim.

CANCELLATION
Orders may be canceled within 24 hours or restocking fees may apply.

RETURNS / CREDITS
All returns must be returned in original packaging within 7 days of receipt and must have a return authorization number. Chic By Design will issue a credit in the form of a gift card.
Returns Inquiries: customerservice@chicbydesigncollections.com